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Job Description
The Consolidated Court Automation Programs (CCAP) is seeking qualified candidates for an IT Help Desk Team Lead contract position.
The CCAP IT Help Desk provides hardware and custom software support for over 2800 court system employees located in 75 locations throughout Wisconsin.
The team also provides support for members of Wisconsin’s legal community that participate electronic filing in the circuit courts.
The CCAP Help Desk is staffed by 13 support agents and is open 5 days per week during normal business hours.
The person in this position reports to the Customer Services Manager, and is responsible for ensuring all reported IT problems are resolved as professionally, efficiently, and thoroughly as possible.
Specifically, the person in this contract position will:
1) Manage help desk staff schedules and support assignments;
2) Plan, design, and contribute to help desk improvement projects, including ongoing capability assessments and staff training plans;
3) Advocate for customers by coordinating help desk operations with leaders of other CCAP departments including technical operations, software development, and inventory management; 4) Track all important customer issues through to resolution; 5) React to customer emergencies; 6) Other support related duties as needed.




Corpteq Solutions Inc

Peachtree Parkway Center

1255 Peachtree Parkway

Suite # 4104

Cumming, GA -30041

Ph: 678-456-0003 Ext : 332

Fax: 678-456-0004